This month we thought we would highlight a topical debate happening within the care sector, the use of camera’s in care settings. The Care Quality Commission (CQC) has recently published official guidelines for using hidden cameras and recording devices to monitor care in care homes and hospitals
Chief Inspector of Adult Social Care at the CQC, Andrea Sutcliffe, said: “We all want people using health and social care services to receive safe, effective, high quality and compassionate care. It is what everyone has a right to expect. Sadly, we know that does not always happen and the anxiety and distress this causes people, either for themselves or a loved one, is simply awful,
“For some, cameras or other forms of surveillance, whether openly used by services or hidden by families, are the answer, others feel this is an invasion of people’s privacy and dignity. Many don’t know what to do if they are concerned.
“CQC will continue to hold providers to account and take action when necessary to make sure that happens.”
Many families face very difficult decisions and feel utterly bereft when they know of, or suspect, poor care but feel they cannot prove it.
Surveillance is clearly only one option, and certainly won’t be a route that every family wants to take, but given that different methods of surveillance have received some high-profile coverage in the media, information on this difficult topic is important, not least because it also sets out clear advice for families on who they can contact when they are worried about poor care
However here at Broomfield care we have a positive experience of using Cameras in a home environment.
Everyone loved visiting Mrs R; we really got to know about her over the years.
As her condition progressed so did Mrs R’s care package, although we always encouraged Mrs R to remain as independent as possible in her own environment providing her with a care package consisting of 3 visits a day, 7 days a week.
Mrs R’s family were proactive and for the final year of Nell living at home they installed a webcam into the house, so they were able to check on their mum also giving them peace of mind when various alarms would alert them. They could ‘log on’ and see their mum routing through her wardrobe or walking around chattering around her bedroom in the twilight hour.
This was a fantastic way of caring for a loved one in their own home.
We pass on their fantastic idea to other families as and when appropriate. If this means individuals can stay in their own homes for longer, this is something that Broomfield Care will advocate and work with.
The media seems to only use this ‘camera in care setting story, as a negative to highlight poor care, however in our experience it is enabling a family to have peace of mind.