Below are a few selections of kind words from clients and their families.
Mr G B Love
“I am writing to say how much we have appreciated the kindness and professionalism shown towards my wife during the time we have used your services. Their work ethic has been beyond reproach. This applies to every member of your staff. We would have no hesitation if, hopefully not, to call upon you again. Although I was not a part of the deal they also treated me with consideration after my discharge from hospital.”
Mrs S Yerby
“The staff have been excellent always friendly, calm and caring and compassionate. We could never thank you enough for all the love and support you gave mum, you all brightened her day and she felt you were all her extended family.”
“The staff always treated mum with respect, and made mum feel very special and well cared for. We would definitely recommend Broomfield Care it gave us peace of mind knowing mum was well cared for.”
Karen Eaton (daughter of a client)
“The whole service was amazing – it is patient centered and takes a holistic view of the situation not just ‘patching things up’. Cannot praise the company highly enough and made sure they knew when a couple of carers went the extra mile too, I just felt my mother was in safe hands.”
“Most excellent, caring and professional. Importantly, my Mother looked forward to her “friends” coming to see her!”
Rob Carruthers (son of a client)
“My sister and I want to thank all of those involved in Mum’s care over the past months for their cheerful approach and interest in Mum’s well-being. Although she was resistant to having ‘these people’ coming into her home she quickly welcomed the Broomfield carer as her friend and helper. This was great reassurance to us and Kath’s son and daughter and could not have been achieved without the Broomfield team’s support, we are grateful to everyone. Thank you all again for everything you did to make mum’s life in her own home this year as comfortable as possible.”
Pat (daughter of a client)
“Thank you for looking after mum, I can’t believe that it’s a year in July that she died, still lost without her. All she wanted was to go home and for her girls to look after her.”
“One of the best decisions I have made.” “Very supportive and encouraging – in both my health and wellbeing”
L E Goscomb (daughter of a client)
“Very caring and efficient staff who gave their time and made my Mum very comfortable. A well-run company.”
“Care was excellent, friendly and helpful support given. Would recommend to anyone needing care and help”.
Julie and Paul Collinson (children of a client)
“Thank you for taking such good care of Joe and Lillian and for the support you offered myself and Paul. You are a credit to your company.” “May I thank Broomfield for an excellent professional service during a very difficult and turbulent time for our family, I will not hesitate to recommend your company for home care services to others if asked in the future.”
“You are, without exception, all stars and long may you twinkle ! – thank you all so much”
“Please thank everyone involved for looking after Joan whilst Jan and I had a much needed break. We were able to relax knowing she was in good hands.”
“You’ve been my rock – what are we going to do without you?? Thank you sooo much for everything you’ve done for Katherine (and me!) over the last 4 1/2 years – she could never have come this far without you!”
Mrs B (client’s wife):
“I cannot speak too highly of all aspects of the care my husband received; always on time, wonderful care and the same carers that he knew and felt extremely comfortable with. The dignity shown is also a very important point as he was never made to feel as if he was just a job to be done. They were so caring and thoughtful to his needs, which is very important. Also they were a pleasure to have in the house and the fun and laughter made my husband’s day.”
Standard Excellent / Management: Excellent / Staff: Excellent / Value for Money: Excellent
“Broomfield Care came out to assess my needs in the first instance. We felt that the organisation understood my requirements. The staff have always been reliable, on time, staff friendly, helpful, nothing too much trouble. I feel a burden has been removed from my life; they are such a caring company.”
Peter Stone (son of a client):
“Can I extend my thanks to your carers. Dad has taken to them quickly and we are very happy with their service.”
“My elderly Aunt, who lived in Shurdington, was very independent. She loved her home in which she had lived for about 40 years. She had had a healthy life, but at the age of 92 she started to decline rapidly, and could no longer look after herself. She was determined to stay in her own home. I discovered Broomfield on this website and talked to the Care Manager – an excellent decision. Broomfield put in place a care plan, and we adjusted this as my Aunt’s needs grew steadily greater.
The Broomfield carers were superb – friendly, supportive, efficient, thoughtful, reliable, and supremely professional. They communicated exceptionally well with my Aunt who grew very fond of them, with the NHS staff involved, and with me as Next of Kin. They were with her at her very end, and I am eternally grateful to them.
My only regret is that my Aunt and I didn’t talk to Broomfield a couple of years before her decline set in. I’m sure she would have benefited hugely from their service.”
“Would definitely recommend Broomfield Care to anyone looking for care.”
“My Aunt aged 98 was a very independent, determined lady and it took a lot of persuasion to convince her the time had come to benefit from professional home care. Living in Australia it was necessary for us to make numerous internet enquiries and telephone calls to seek the appropriate care. Fortunately, we came across Broomfield who impressed us at being professional, caring and extremely helpful. Despite being in Australia, Broomfield dealt competently with every aspect of the care needed and kept us fully informed of all developments. In view of my Aunt’s very poor health, it was necessary to phone almost daily for updates and Broomfield were always available to talk things through. Broomfield made early morning visits to my Aunt and she often mentioned the friendly chats she had with her carers which quickly became the highlight of her day.
I would have absolutely no hesitation in stating that Broomfield should be considered everyone’s ‘Carer of Choice’.”