It is always satisfying when an alternative care provider makes contact with us, to let us know about the good work that is being performed by our own care team.
We received a call from ‘Aspirations’, with whom we co-work in providing support within their residential unit, to inform us that the service user was seriously unwell. This was a stressful and upsetting situation for the staff member, and she wanted to add that she was grateful that Mike was there, as his handling of the situation was excellent. Mike was able to provide valuable support to the care worker, and was also able to provide information and assistance to the emergency services when they arrived at the house. The service user was then admitted to hospital
The care worker wanted to add personally that she thought Mike was …. “An absolute Star!!”
On behalf of all at Broomfield Care …. well done Mike, great work!
Appropriate crisis management in care is essential, and this was a great example of just that!