Hello everyone! This blog details all you need to know about our new IT system, CareLineLive, and how the system benefits not only our staff, but our clients and their families too.
đź’»What is CareLineLive?
CareLineLive is the IT system that we use at Broomfield Care to ensure that we can operate as smoothly and efficiently as possible.
CareLineLive is where we make our rotas and care schedules, and share all the information that is necessary for our carers to complete visits according to an individual’s care plan, as well as many other tasks that help keep all our staff informed and working efficiently.
đź’»What is the Family Portal?
CareLineLive also has a family portal, which clients and family can use to see lots of information about an individual’s visits and care plan. When you or your loved one starts receiving care at Broomfield Care, we send out an invite to any next of kin so they can set up an account with CareLineLive. It’s not mandatory, but it is useful so you are kept up to date on how well the visits are going.
âť—If you have not received an invite, please contact the office so we can get one emailed across to you. Please make sure you check your spam inbox as well. âť—
đź’»How Do I Get Set Up on the New System?
Once you have received your invitation, you will need to create your own account- make sure to bookmark the page once logged in as everyone has their own unique URL. âť—
After this, you should be able to see all the necessary information about the client.
đź’»What Can I See on the Portal?
The main homepage should show you upcoming and past visits, with a summary of the visits including their intended time, type and number of carers and tasks. By tapping on the individual visits, this will bring up the visits details, which will show the following:
- Time and date of Visit
- Type of Visit
- The Attending Carer(s)
- Tasks and whether they were completed
- Notes taken by the Carer
You can see all this information in the example picture below:
There is also a menu icon in the top left corner of the portal- if you click on this, you can access more information about the client, such as the following:
- Overview– Medical Conditions, Latest visit, Documents
- Profile– Personal information and Contact Information
- Medical– Medication, and Medical Conditions
- Visits– Past and Upcoming Visits, Notes and Tasks
- Observations– Observations of Note from the last 14 Days
📽️Watch this video below to familiarise yourself with the layout of Care Line Live and where to find the information listed above:
Of course, if you have any queries or concerns, please contact the office and we may be able to help!
